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Rental terms and conditions

These terms apply to every hire of the Allure Campers campervan. By booking, you agree to them. "We" means Allure Campers Pty Ltd (ABN 54 672 547 901). "You" means the person who makes the booking and every driver.

1. Booking and payment

  • The full hire cost is paid when you book. This covers the nightly rate, the $150 cleaning fee and any extras you choose.
  • The nightly rate is $150. For hires of 14 nights or more, every night is $130.
  • The minimum hire is 3 nights.
  • Card payments include a 1.7% card surcharge. It covers what our payment provider charges us to accept cards, and is shown before you pay.
  • Online bookings are requests. When you check out, your card is held for the full amount but not charged. Your booking is confirmed when we accept it, which is when the payment is taken and you get a confirmation email.
  • If we can't accept your request, the hold is released and nothing is charged. Requests we haven't answered within 6 days are declined automatically.

2. Bond (card on file)

  • When you pay for your booking, the card you use is securely saved by our payment provider, Stripe, as a bond of up to $1,000. No extra money is taken or held.
  • We only charge this card for costs from your hire under these terms: extra kilometres, fuel, tolls, fines, extra cleaning or damage. We charge only the amount owed, never more than $1,000 in total.
  • Each time we charge it, we email you an itemised list of what the charge is for.
  • Within 7 days of your return, we will let you know whether anything is owed. If nothing is owed, nothing is charged.
  • Some costs, such as tolls and traffic or parking fines, can reach us weeks after your trip. You agree we may charge these to your card when we receive them.
  • If your card can't be charged, we will email you a secure payment link, and you agree to pay within 7 days.

3. Cancellations

  • Cancel 30 or more days before pick-up: full refund.
  • Cancel 14 to 29 days before pick-up: 50% refund.
  • Cancel less than 14 days before pick-up: no refund.
  • To cancel, email allure.campers@gmail.com. The date we receive your email is the cancellation date.
  • If we have to cancel your booking, you get a full refund.

4. Drivers

  • Every driver must be 25 or older and hold a full, current car licence held for at least 2 years.
  • Every driver must show their licence at pick-up. Only drivers named at pick-up may drive the van.
  • You must not drive under the influence of alcohol or drugs, or let anyone else do so.

5. Kilometres

  • 200 km per day is included, added up across your whole hire. For example, a 5 night hire includes 1,000 km.
  • Extra kilometres are charged at 75c per km, worked out from the odometer when the van is returned.

6. Pick-up and return

  • Pick-up and return are in Manly, Sydney. We send you the address before your trip.
  • You can collect the van any time between 8am and 5pm on your pick-up day.
  • The van must be returned by 5pm on your return day. If you're running late, please contact us as soon as possible.
  • The van is supplied with a full tank of fuel and must be returned full. If it isn't, we will charge the cost of the fuel needed to refill it.

7. Looking after the van

  • The van is a long-wheelbase, high-roof vehicle. You must not drive it on unsealed or 4WD-only tracks, onto beaches or sand, or into car parks with height limits it cannot clear.
  • No smoking or vaping in the van.
  • The van has no toilet and runs on cold water only. Please do not use the showers or sink for anything other than water.
  • Return the van reasonably clean and with all rubbish removed. A normal clean is included. Extra cleaning may be charged.

8. Pets

  • Pets are welcome when you add the $120 pet-friendly clean at booking.
  • You are responsible for any damage caused by your pet.
  • Many national parks and some caravan parks do not allow dogs, so please check before you go.

9. Insurance, fines and tolls

  • You are responsible for the van during your hire and must report any accident, damage or breakdown to us as soon as possible.
  • You are responsible for all traffic and parking fines, tolls and camping fees incurred during your hire. We charge these at their actual cost, plus a $10 admin fee for each fine or toll notice we handle.
  • Comprehensive insurance for the van is included in your hire at no extra cost.
  • If the van is damaged during your hire, you pay an excess of up to $1,000 per incident, charged to your card on file. We only charge the actual cost of the repair if it is less than the excess.
  • If you add excess reduction when you book ($25 per night), your excess drops to $250 per incident.
  • The excess, with or without excess reduction, does not apply to the damage listed below. For that damage you pay the full cost.
  • You are responsible for the full cost of any damage caused by:
    • driving in breach of these terms, including on unsealed or 4WD-only roads, beaches or sand
    • hitting overhead objects or entering car parks, drive-throughs or structures lower than the van (roof and overhead damage)
    • driving through floodwater, creeks or any water over the road
    • driving under the influence of alcohol or drugs, or letting an unlisted driver drive
    • deliberate or reckless damage

10. Camping

  • You must follow local council and national park camping rules. Camping on residential streets is not allowed in most areas.
  • Any fines for illegal camping are your responsibility.

11. Your rights

Nothing in these terms limits your rights under the Australian Consumer Law.

12. Contact

Questions about these terms? Email allure.campers@gmail.com.

Last updated: September 2026